Privacy Policy
Denhez Details LLC ("Denhez Details," "we," "us," or "our") is a mobile auto detailing business serving Magnolia and the greater Seattle, Washington area. This Privacy Policy explains what information we collect, how we use it, and your choices.
1. INFORMATION WE COLLECT
We collect information you provide when you book a service, fill out a form, or contact us, including:
- Name, phone number, email address, and service address
- Vehicle details (make, model, year, condition)
- Appointment and service history
- Payment information (processed securely by third-party payment processors; we do not store full card numbers)
We may also collect basic technical information when you visit our website, such as IP address, browser type, pages visited, and cookies (see Section 5).
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Schedule, confirm, and perform detailing services
- Send appointment confirmations, reminders, and service updates
- Respond to questions and provide customer support
- Process payments and maintain business records
- Send promotional offers, only if you have opted in
- Improve our website and services
3. SMS / TEXT MESSAGING
If you opt in to receive text messages from Denhez Details LLC, we collect your mobile phone number and your consent record (date, time, and method of opt-in). We use your phone number only to send the types of messages you agreed to receive:
- Service messages: appointment confirmations, reminders, scheduling updates, and service notifications
- Marketing messages (only if separately opted in): special offers, discounts, and promotions
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for help, or contact us at (206) 739-7372 or Remydenhez@denhezdetailsllc.com. Opting in to text messages is never required to purchase our services.
NO SHARING OF SMS OPT-IN DATA:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with, sold to, or rented to any third parties. Information may be shared only with subcontractors that help us deliver our messaging services (such as our SMS platform provider), and never for their own marketing purposes.
4. HOW WE SHARE INFORMATION
We do not sell your personal information. We share information only:
- With service providers that help us run our business (booking/CRM software, payment processors, website hosting), who are required to protect it
- When required by law or to protect our rights and safety
SMS opt-in data is never shared as described in Section 3.
5. COOKIES AND TRACKING
Our website may use cookies and similar technologies to keep the site working, understand how visitors use it, and measure advertising (for example, Google Analytics or the Meta Pixel). You can disable cookies in your browser settings; some site features may not work properly if you do.
6. DATA SECURITY
We use reasonable administrative, technical, and physical safeguards to protect your information, including secure, password-protected systems and encrypted payment processing. No method of transmission or storage is 100% secure, but we work to protect your data.
7. YOUR RIGHTS AND CHOICES
You may:
- Unsubscribe from text messages by replying STOP
- Unsubscribe from emails using the link in any email
- Request access to, correction of, or deletion of your personal information
To make a request, contact us at (206) 739-7372 or Remydenhez@denhezdetailsllc.com.
8. CHILDREN'S PRIVACY
Our services and text messaging program are intended for individuals 18 years of age or older. We do not knowingly collect information from children under 13.
9. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.